PI2 Upgrade Client Webinars
From latest All network call in August:
During Monday’s ANW, it was stated that Partners can attend the client Upgrade Webinar. We need to correct that response and please ask Partners to not register for these webinars. We’ve found that questions raised by Partners at the Upgrade Webinars can be specific to Partner/seller needs and can create confusion for clients. Instead, we encourage you to attend the Partner-exclusive Upgrade Office Hours hosted by our Partner Education team beginning on August 19th.
If Partners won't be allowed to join the client facing webinar can you make a recording and the slide available for Partners?
Additionally, how do you intend to communicate any client concerns raised back to Partners?
Comments: 3
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10 Sep, '25
Rhonda HollowayHighlighted comment
Is there a newer version of the Client Upgrade Webinar...curious how it's changed. -
16 Aug, '24
Teri KinsellaBased on the reasoning for not allowing partners to join the call (confusion for clients), there's no reason we shouldn't be able to get a recording after the fact. We need to see what our clients are seeing and being told so we can be on the same page. Thanks!
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05 Sep, '24
Eric Huber AdminThanks for this suggestion, Becca and Terri. You can view a recording of the Client Upgrade Webinar here: https://us-1565.app.gong.io/e/c-share/?tkn=chhpspcyu20fgfqqx7ioxrdb It is also linked from the FAQ of the Partner Readiness Course: https://www.predictiveindex.com/learn/general/lessons/faqs.
As far as your question around client concerns: If a client raises material concerns either on the webinar or via the follow-up survey, our CS team will let the partner know.